I am so grateful a friend suggested I switch my insurance to Co-operators. The staff at Merriman are quick to respond and every one of them has been a pleasure to deal with. My rates went down substantially from what I had been paying and when I had a sewer back-up claim this year, they were immediately on it. The adjustor was wonderful to work with and the payout was fair and came quickly. The only hold-up in the process was me not getting forms back to them instantly. Great company!
I have been a customer for I beleive 2 years. In that time I had never really asked anything of the company nor did I make a point of calling their office very often (maybe a few times in the 2 years). In december of 2016 I for the first and only time forgot that I had a payment coming out of my bank account and natrually I was penalized an NSF charge. Now I am a student and at the time in question was right in the middle of my finals along with trying to get ready for christmas. Unfortuanely, it just slipped my mind. I called their office to find out what would happen and was adv that they would attempt to take the payment again in a couple of days which they did. I made sure the money was in the account as well. I was not informed at the time to expect an NSF charge from them. Now the total fee that I was penalized between the cooperators and my bank was 75 dollars on a 28 dollar payment. The portion belonging to the cooperators was 25 dollars and change. I find it difficult to beleive that the cost incurred by the company was equal to what my payment was. I personally think a penalty charge corresponding to 90% of the missed payment is outrageous. I called the copperators to see if there was any chance they could provide me with a one time exception given that it was in 2 years the first and only time it had happened. I explained that I am a student and was right in the thick of things with finals and christmas and that it just totally slipped my mind. It was explained to me that I need to be accountable and that although life sometimes gets complicated its not their problem. Moreover, the individual I spoke with was quite rude to me saying that they were not there to bark up trees for me even though I had never asked anything of them previously and had for all intense and purposes been a good customer for 2 years. After this expereience I will never do buisness with this company again. I am going to be cancelling my account just as soon as my contract permits and I will switch agencies. They will not only loose my business but all future business I might have brought to the company. It was explained to me they would rather loss a customer than refund 25 dollars to someone who had been a good customer one time. Would not recommend to anyone find a different company to do busness with.
Went above and beyond to help me correct an administration error that my bank made, saving me lots of $$$. Wonderfully helpful people.
The Co-operators - Merriman Insurance Services Ltd is a Canadian Insurance Agency based in Lethbridge, Alberta. The Co-operators - Merriman Insurance Services Ltd is located at 502 5 Ave S, Lethbridge, AB T1J 0T8, Canada.
Please contact with The Co-operators - Merriman Insurance Services Ltd using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Co-operators - Merriman Insurance Services Ltd opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Insurance Agency in Lethbridge
You Might Also Consider