Kris built my computer for me years ago. Gave me good advise and I have a top-notch machine. He has never pressured me into things I don't want or need. Anytime I need repairs (mostly viruses) he always takes care of me and the machine. I recommend him always!
I've been going to Kris for 2-3 years, maybe longer. Took my PC in the other day, Windows 7 wouldn't start, and my G drive (photo storage) would frequently go missing. Kris had the machine for 2 days - when I picked it up, he assured me Windows was working, but he couldn't recover G drive, so it and all it's contents were gone. I paid the $100 bill and went immediately to another repair shop for a 2nd opinion. After two attempts there, Windows didn't start. They discovered the problem in short order, and after some 4 hours, they also recovered the G drive and all it's contents. I returned to Kris', explained what occurred, and asked for a refund. His words: "That's not going to happen - have a nice day". On his website - the words" customer service" appear - seems this is entirely different than "customer satisfaction". When one loses trust, confidence and credibility in one's repair shop - it's time to move on, and I've done that.
Have been utilizing the services of Kris' Computer Repair for the past 3 years. From our initial meeting Kris was receptive to my concerns, quizzed at length the difficulties I was experiencing then advised me his time frame for assessing/repairing my laptop. Upon returning to pick up my computer Kris has always taken the time to review the problem and where possible, how I may best avoid it again. With each visit, Kris consistently offered the same high level of service.As an aside - when I have observed Kris with another customer while waiting my turn - he has offered the same degree of service he did with me.
I took my laptop in to Kris to get a hinge fixed that had torn out of the back. He charged me $132.00 to reset some nuts back into the plastic again. After a few days it broke again, and when I told him about it he told me that out of all the hinges he's fixed, mine was the only one that has ever broken again. I then asked him nicely if he could give me half my money back and he completely lost it on me, telling me how rude I was. In the end he told me he would give me my money back, but I would have to give him my laptop, ha-ha. I WOULD NOT RECOMEND KRIS TO ANYBODY!! HE IS A CROOK, IS VERY UNPROFESSIONAL, AND DOES HORRIBLE WORK. I TELL AS MANY PEOPLE ABOUT MY EXPERIENCE AS I CAN.
In this fast paced world of "me - me" it is refreshing to find a shop like Kris Computers. Kris is friendly, honest, helpful along with being knowledgeable. I have dealt with Kris for the last 8 years, he has repaired my computers countless times. Kris always explained the problem, given me an estimate on which he stayed true.I totally recommend Kris Computers for all your computer needs.
Kris' Computer Repair & Sales is a Canadian Electronics Store based in Lethbridge, Alberta. Kris' Computer Repair & Sales is located at 419 Stafford Dr N, Lethbridge, AB T1H 2A7, Canada.
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