Husband bought a bike for $350 and got a $75 gift card with an expiry date. We went on vacay and didn't get to use the card within the exp date. Called to see if we could extend it - a long shot I thought- but Supervisor Elida said that was fine as long as it was within the week (of me calling). Got to the store, shopped for 1 1/2 hrs. trying on things etc. Got up to the counter and told them what Elida told me to say - that she approved it. But the manager, Tyson, informed the clerk that the card cannot be used and that she should not have told me that. My general sense in these situations is that if I had shown up the day Elida was there, she would've found some workaround. Tyson was not willing to go the extra mile for a customer who generally spends a lot of money at his store. It was quite shaming to be honest - to get there and be told the exact opposite. The other male clerk at the counter was an ass - acting as if I was somehow dishonest for trying to use an expired card regardless of the supervisor approval. In any case, well played Sport Chek, you lost all future sales from me and my family. Will NOT be back.
A good place for sports wear. A bit pricy, but that's expected for what the brands they sell.
Great experience I purchased some new active wear and they had my size and color I wanted. staff were helpful but not overbearing.
Customer service is terrible!!!! Judgemental comments, racist attitude toward people of all colors, employees snickering to one another in regards to customers and assuming a customer stole something when they didnt remove security sensor.
They definitely lack in the customer service department..... I have gone there twice to pick up a new pair of running shoes, just to stand there waiting for the employees to finish with the 4 other customers that were there before me. I have never been there and not had a bunch of people waiting to be helped out in the shoe area. The prices here are high compared to other places in town for the exact same products. The location is handy if you are already at the mall.
Sport Chek Park Place Mall is a Canadian Bicycle Store based in Lethbridge, Alberta. Sport Chek Park Place Mall is located at 501 1st Avenue S Unit BO1, Lethbridge, AB T1J 4L9, Canada.
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