I was told I was not allowed to stay on the phone when the safety video says just to keep phone conversations at a reasonable volume. I will NEVER take the Red Arrow again.
Just had a horrible experience where they left without me. I booked online and no where in the email does it say exactly where the stop is (in the back of the Sandman hotel) or to check in at the desk. So I waited at a bus stop at the hotel earlier than 9:30am, decided to ask hotel staff if I was in the right place. I wasn't. Went to were they said and got there at 9:31. Went to the ticket office and the sign on the door said I was at the right spot so I waited 15 minutes before going back inside, thinking the bus was late. The representative said the bus did leave without me and that I can't get a refund but I can rebook for a future date if I do it within 30 days. I live in California, this is my first time in Canada when am I ever going to need that? Red Arrow let me down the one time I needed them. Never again.
Excellent. Courteous staff. Clean bus. Always on time. I'm thankful for a bus that goes right to YYC.
Excellent trip one way. Had to cancel on the way back unfortunately. Very friendly on the phone. Full refund on my cancellation. Great service. Would definitely use again and recommend to friends.
I have always had excellent service when using Red Arrow. The office staff and drivers are friendly and helpful. The buses are very comfortable and the wifi on board is much appreciated.
Red Arrow is a Canadian Transit Station based in Lethbridge, Alberta. Red Arrow is located at 7-449 Mayor Magrath Dr. S, Lethbridge, AB T1K 5R8, Canada.
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